Life Lessons - Steve Jobs Commencement Speech to Stanford U in 2005

5 Key Ingredients for Success -- in Sports and Business

The following tips come from a sports coach at Shelby High School in Montana, Ray Wanty.  Ray distilled his learning and coaching of successful athletes into 5 key elements.  I think these 5 key elements apply equally to business, and even to overall personal success.  Consider them and see if you agree:

The Level of  Our Success is Dependent on…

1. The Daily Habits We Create
     - am I creating good habits? 
     - am I getting rid of bad habits?
     - do I add new habits regularly that keep me growing and developing?
     ... my daily habits become the core expression of who I am

2. Our Most Dominant Thoughts
     - my thoughts drive my feelings, which drive my behavior
     - positive thoughts will keep me upbeat
     - I need to control and focus the "channels" in my brain
     ... my thoughts eventually become my beliefs and my behavior and my destiny

3. How Well We Serve Others
     - my interaction with others builds my own network and support system
     - my service to others builds my esteem and credibility
     ... my behavior in my community establishes my reputation and esteem

4. The Amount of Sincere Gratitude You Show
     - my sincerity and gratitude provide opportunity for leadership
     - my sincerity and gratitude allow me to fully enjoy my successes
     ... my sincerity and gratitude will build and strengthen my relationships

5. The Level of Commitment Towards Your Passion (Singleness of Purpose)
     - Commitment to my passion helps me remain focused on the end goal
     - Commitment to my passion heps me fend of distractions
     - Commitment to my passion increases my speed of success
     ... Commitment and Singleness of Purpose is the ingredient that links my thoughts, behaviors, support systems and relationships together to attain success

Nightmare team projects - tips to "turnaround" into success

My worst team project ever turned into my most successful accomplishment.  How?  By rebuilding the group into a great team! 

A DAUNTING TASK +  IMMOVABLE DEADLINE



Here was the recipe we started with:

- a daunting task never-before accomplished in our business or industry,

- an immovable deadline (failure could sink the business),

- a team of intense, diverse individuals who fought, stormed and drove each other crazy.  

Imagine the following individuals (identities have been changed to protect privacy):

Chris - a.k.a. "Eeyore", the gloom and doom guy.  Slow but thorough in his work.  Knows operational issues within the company better than most.



Sandy - a.k.a. "Gerbil on speed" - talks forty miles a minute, thinks even faster.  Easily annoyed by people who cannot keep up to her trail of thought.  New to the company but quick to understand and improve processes.

Jerry - a.k.a. The Comic with a strange, warped sense of humor.  Giggles  and offers humorous (or not so humorous) commentary without mercy until the group cannot stand it.  Very high technical skills, can troubleshoot anything in the business.

Alex - Social butterfly.  Loves coming to work, but gets little done because of time spent walking around and chatting.  Good understanding of market issues which could impact the project.

Ryan - Control freek.  Project leader in charge of making the objectives on a very tight deadline with the above individuals, who are the only "experts" in the particular areas needed on the project.



Month 1 - the group worked on this project 50% of their time.  They spent every afternoon in month 1 formulating a critical path timeline with key milestones.   Ryan (the leader) was late to most meetings, building resentment in the group for wasting their time.  Within 2 weeks, every individual had complained about other team members to anyone in the company who would listen.

.......time for group dynamics review: 

1) admit breakdown within the group

 - gain acknowledgement from all group members of frustration

 - identify key frustrations and areas of breakdown

 - group identified frustrations into "themes"

2) review end vision and goals to ensure all group members agree

- identify "gaps" in vision

- brainstorm solutions to gaps

- conclude with all group member on the same page for the "final vision"

3) have the group set its own ground rules of behavior

      - attend meetings on time - personal commitment

      - come prepared with all relevant materials

      - don't commit to more than you can deliver

      - acknowledge the others' contributions

      - agrue respectfully if you disagree with an approach

      - bring solutions not complaints to the group

      - MRI (most respectful interpretation) used at all times

4) identify group members' strengths and contributions

     - senior leaders regrouped with the team in a teambuilding setting

     - senior leaders identified each group member's unique contribution to the team

     - team members each acknowledged their own individual styles and the advantages of the group's diversity

This DISC evaluation process helped "restart" the project - members refocused on the end goal, learned to appreciate team members' differences and were able to gain traction in their execution of the project plan.  
Bottom line: don't forget to deal with the people issues on your project - they are the key to your eventual success!

Business Introductions - add value to your own business network

Building a network of business contacts takes time and patience.  One great way to expand your network is to add "introductions" to your regular routine. 

1) Utilize business cards - when you meet someone interesting, ask for their card and jot a comment or two on the back regarding the conversation / issue / opportunity:

 

USE BUSINESS CARDS TO STRENGTHEN RELATIONSHIPS



2) expand your electronic contact list, add new business cards into natural groupings (by interest, business opportunity, etc).  Make notes of issues, interests and possible introductions where possible

3) use a business card scanner to easily enter your business contact information electronically.  Technology has made these card readers easily accessible and useable for very reasonable prices at office supply stores.

4) when you meet someone who would benefit from an introduction to another contact, ask their permission to provide an introduction -- note the "introduction" opportunity on the back of their business card to jog your memory later.

5) link up two or more individuals who may have a mutual benefit by email:

   "Joe, I met Suzie Cue, who is an entrepreneur in the same business you are.  She has some interesting marketing ideas that you might also benefit from.  Suzie, I have known Joe Shmoe for 10 years and he runs a great small business in XYZ community.  I think you two would enjoy meeting over coffee to discuss common business interests.  Please consider this an introduction to both of you.  your emails are as follows:

    joeshmoe@anyweb.com   suziecue@bizzness.com "

I have made an effort to facilitate at least 2 or 3 introduction per month.  Over the years, I have had many thank you's from those folks I have introduced - and some great stories of new opportunities and alliances formed.   What a great feeling to know you have positively impacted other businesses in your circle of colleagues!

Amazing technology tidbits video - Did you know?

Career Acceleration: 4 Essential Elements (pt4: the 4-eye'd employee)

The following is based on a presentation made to the UBCO (University of British Columbia Okanagan) female business students affiliated with the Sauder School of Business on January 28, 2011. (Presenters: Meryle Corbett, CMA,FCMA CFO of Kelowna Flightcraft Group of Companies; and Paulette Rennie, President of ValleyFirst Credit Union)

What strategies will make YOU successful in business? A group of C-suite executives agreed that the key to a rising business career includes four main characteristics. They are described below in our series, "The 4-eyed employee" :

So what are we talking about? The first "eye" or "I" attribute is the underlying foundation for business success:

INTELLIGENCE

The second "eye" or "I" attribute is the secret to longevity in your career:

INTEGRITY

The third "eye" or "I" attribute is the driver of where and how far you go:

INITIATIVE

The fourth "eye" or "I" attribute is the attribute that will accelerate your accomplishments:

INTUITION

This is the magic ingredient that makes careers soar!  Even though you can be intelligent, of the highest integrity and a great worker with lots of initiative, sometimes it's a combination of luck, timing and "street smarts" that will make your career take off.

a) Read body language and get to know your customer / boss / client

One great style assessment tool is the DISC model:  Dominance, Influence, Steadiness, Compliance.    Are you task-oriented, needing a high level of control over your world?  Are you a relationship-based consensus builder?  Are you an analyzer preferring routine activity?  are you most comfortable with rules and regulations and heavy structure?    Do you have problems relating to peers because their style is different than yours?  Do you have problems with team members  or subordinates "clashing"?

The DISC assessment tool enables individuals to view their leadership and business style in a comparative way to others, and offers solutions to help them leverage their own styles to work most effectively with others.  Learning how to read your audience can enable higher levels of success.  

b) Use your right-brain creative side as well as your left-brain logic. 

Career Acceleration: 4 Essential Elements (pt 3, the 4-eye'd employee)

The following is based on a presentation made to the UBCO (University of British Columbia Okanagan) female business students affiliated with the Sauder School of Business on January 28, 2011. (Presenters: Meryle Corbett, CMA,FCMA CFO of Kelowna Flightcraft Group of Companies; and Paulette Rennie, President of ValleyFirst Credit Union)

What strategies will make YOU successful in business? A group of C-suite executives agreed that the key to a rising business career includes four main characteristics. They are described below in our series, "The 4-eyed employee" :

So what are we talking about? The first "eye" or "I" attribute is the underlying foundation for business success:
INTELLIGENCE
The second "eye" or "I" attribute is the key to career longevity:
INTEGRITY
The third "eye" or "I" attribute is the secret to how far your career will rise:
INITIATIVE
1) Stand out from the pack:  Produce  at least 10% more than your competitors
You need to position yourself above the crowd in order to accelerate your career.  This means getting noticed by management for producing results superior to your competitors.
     - quantity of work is higher - find scalable improvements, efficiencies that save time
     - quality of work is superior - what makes a boss notice you and your work?
     - deliver more than is expected - anticipate what your boss will ask or need
If you can find a way to be seen as "above the crowd", you are on your way to winning promotions and moving up the career ladder.

2) "Results" are more valued by management than just "Effort"
Think about it:  if one employee puts in 50% more effort but delivers the same results as the average employee, he/she is inefficient compared to the others.  In fact, this inefficiency is probably even costing the company overtime.  RESULTS are what count in the long run and what get you noticed in the workplace.  

Career Acceleration: 4 Essential Elements (pt 2, the 4-eye'd employee)

The following is based on a presentation made to the UBCO (University of British Columbia Okanagan) female business students affiliated with the Sauder School of Business on January 28, 2011. (Presenters: Meryle Corbett, CMA,FCMA CFO of Kelowna Flightcraft Group of Companies; and Paulette Rennie, President of ValleyFirst Credit Union)

What strategies will make YOU successful in business? A group of C-suite executives agreed that the key to a rising business career includes four main characteristics. They are described below in our series, "The 4-eyed employee" :

So what are we talking about? The first "eye" or "I" attribute is the underlying foundation for business success:

INTELLIGENCE

The second "eye" or "I" attribute is the underlying foundation for business success:INTEGRITY

1) Your Reputation is Forever - you own it (no one else)!!
Your reputation is your own personal brand. How you develop and nurture it is totally up to you. Large corporations are increasingly protective of their brand an reputation - the latest trends in risk management are related to "reputation risk". 

                                                                                                                

I learned a great lesson early in my career when I had a choice to exercise a little-known clause in a contract that was to my company's advantage and the supplier's disadvantage. The spirit and intent of this contract did not intend to provide such a favorable advantage to my company, and would have been a significant "sore point" in the supplier's view. My choice? Exercise the clause and make a few more dollars, or forego the clause to keep the longer term relationship.

Have your own moral dilemma? consider the impact of your options in the next 10 minutes, the next 10 months, and the next 10 years before you make your final decision (click here to see the book by Suzy Welch, 10-10-10)

2) Take the "high road" - it will pay off later!
There will be moments in your career when you are the object of gossip or nasty politics. Sometimes our first reaction is to "fight back" and knock down our opponent regardless of the impact on others.

a) What goes around comes around:

A former colleague of mine gained a reputation as a tough-minded negotiator who loved to find weakness and then exploit it to the maximum. Deals were a game, and he had no mercy dealing with staff, nearly always leaving them frustrated or in tears. After a few years, people hated to deal with him. Eventually he moved on to another company and I have heard that many former colleagues have declined to do future business with him.

Here is a great book about eradicating negative people in the workforce:      

The No Asshole Rule-Civilized Workplace Surviving 

Career Acceleration: 4 Essential Elements (pt 1, the 4-eyed employee)

The following is based on a presentation made to the UBCO (University of British Columbia Okanagan) female business students affiliated with the Sauder School of Business on January 28, 2011.    (Presenters, Meryle Corbett, CMA,FCMA, CFO at Kelowna Flightcraft Group of Companies; and Paulette Rennie, President of Valley First Credit Union)

What strategies will make YOU successful in business?   A group of C-suite executives agreed that the key to a rising business career includes four main characteristics.  They are described below in our series, "The 4-eyed employee" :

So what are we talking about?  The first "eye" or "I" attribute is the underlying foundation for business success: 

INTELLIGENCE  

 1) Education will amplify your career potential

A degree, diploma or certification will give you the fundamental knowledge in your field to be successful.  

Statistics show higher education leads to higher lifelong earnings.  

My mother always told me "get a career so you never have to rely on a man" -- maybe that comment dates me into that 70's generation, but Mom's advice has served me well over the past 30 years:   I always know I bring a full contribution to the table, both at work and in my relationships.  When I feel my back is against the wall, I still have exit strategies and options.

Pay me more, please: Effort vs. Results

Over the years, many employees have expressed unhappiness when they receive an "average" pay increase.

My first question to them is, "Why should you receive a higher increase than the rest of the group?"

The answer?    ... "Because I have worked harder than anybody else".

The dilemma here is this: just because an employee works harder, does not mean he/she creates better results.  In fact, an employee who stays late often, plugs in more hours (but does not complete any more volume of work or add improvement to the business) might be actually more INEFFICIENT.

How does an employer look at compensation?

Prof. Michael Roberto's Blog: Reverse Mentorship

Many of you may have heard of the idea of reverse mentorship.

In this process, a senior level executive finds a young person in the organization to serve as a mentor to him or her. The relationship focuses on certain skills and ideas that the young employee can share with the more senior person. For instance, the young person may have much more knowledge and expertise with regard to new technologies or social media. The senior executive can use this reverse mentorship opportunity to learn from the young person, to insure that he or she keeps abreast of key trends and developments important to the organization.

Generation Y: Combining Profit and Non-profit

Rumeet Toor is part of a growing number of Entrepreneurs combining profit and charity.


The idea that capitalism and social causes can co-exist may be anathema to some, but a growing number of businesspeople are using their corporate savvy and innovation skills to address sweeping social or environmental issues alongside the traditional business goal of generating profits. It's called social entrepreneurship, a 30-year-old term that is still gaining awareness even by those who practice it. "I had to Google it," says Rumeet Toor, owner of Jobs in Education, an online employment board that also helps fund her Toor Centre for Teacher Education, a teacher's college and general training facility in Kenya that opened earlier this year. "I didn't even know what a social entrepreneur was until someone asked me to give a talk about it."

Definitions aside, Toor is a textbook example of someone using use her skills and earnings as an entrepreneur for a broader social purpose.